7 Cups - Anxiety & Stress Chat

Version: Varies with device | Cost: In App Purchases

Level 4 - Regulated
Country: United States
Category: Depression, Self Harm Prevention, Stress and Anxiety, Relaxation Techniques
Released: 27/12/2014
Updated: 30/09/2017
Version: Varies with device
Size: 4mb
Developer: 7 Cups of Tea
Reviewed On: 05/06/2018
This App achieved an Orcha score of 79%

It was assessed as a Level 4 App. These Apps can be focussed on general health or specific conditions and contain advanced and complex features that are subject to formal regulation. Where they collect data we assess their data use policies and compliance with relevant standards. Because they are health focussed we also assess their compliance in the Clinical Assurance as well as the User Experience domains.

This App does collect data and it is therefore assessed and scored based on its performance in all the sections of our review.

Data Security
17.7/30
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Clinical Assurance
45/50
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User Experience
16.7/20
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Developer description
Feeling worried, sad, stressed or lonely? Need to talk to someone? Download 7 Cups now for FREE anonymous emotional support & counseling from trained active listeners. Easy to use text chat. Real listeners available for you 24/7 & that’s not all: - Chat 1-1 with a listener any time - Calm yourself with 300 free mindfulness exercises - Get personalized care with our free wellness test - Boost your mood with simple activities - Learn & grow from short videos - Feel supported in chat rooms & community forums - Access online message therapy with licensed therapists We start you on a “growth path” that will encourage and support you as you take daily steps to become stronger. Thousands of people use 7 Cups every week. EMOTIONAL SUPPORT ON DEMAND: Feeling stressed, anxious, or depressed? Having relationship problems? Sometimes you need to vent. Finding and scheduling a therapist can be time-consuming and expensive, and you can’t always open up to friends, family, or coworkers. Now you can get emotional support anytime, anywhere with 7 Cups. This app gives you the help you need, fast and free, in a way that fits your life. • Connect anytime, anywhere with listeners who care • Speak your mind without any fear of being judged • All listeners trained in active listening IN THE MEDIA: Founded by a licensed psychologist, 7 Cups has been featured in LifeHacker (“Technology can help you find someone to chat with about your problems to, or even connect you with a professional that can offer lasting, long-term help”), Medical Daily (“Talking therapy for people on-the-go”), and TechCrunch (“One of the top 8 startups from Y Combinator’s Summer ’13 Demo Day”). 100% CONFIDENTIAL: Remain 100% anonymous. No one will ever know who you are—not even your listeners or therapists. LISTENERS WHO CARE: Our listeners are volunteers. They aren’t getting paid; they’re here because they want to help. They care. We have over 160,000 trained listeners and licensed therapists to choose from. Listeners provide support across 189 countries and in 140 languages. Each listener has a profile with reviews and a list of categories that they specialize in, ranging from panic attacks and bullying to eating disorders, surviving a breakup, and more. When you find the listener you want, connect instantly via chat. Try a new listener each time, or pick one listener and develop a deeper ongoing relationship. FAST & FREE: The app is free to download, and all listeners are 100% free. After you download the app, you can start a conversation in less than 60 seconds. UPGRADE PRICING & TERMS 7 Cups offers two auto-renewing subscription options: $12.99/month $94.99/year Your 7 Cups upgrade will automatically renew at the end of each term and your credit card will be charged through your iTunes account. You can turn off auto-renew at any time from your iTunes account settings but refunds will not be provided for any unused portion of the term. 7 Cups also offers a Forever subscription paid for in a single non-renewing upfront payment of $399.99 granting unlimited access to 7 Cups Upgrade forever. Read more about our terms and conditions here: Read more about our terms of service and privacy policy here: http://www.7cups.com/privacy.php Download 7 Cups and start feeling better today! If you love 7 Cups, please take 20 seconds to give us a nice review. It really helps! For other feedback, contact info@7cups.com. Thank you. For users aged 13+.
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We have identified that this App provides the following key features:

General Information
The App provides general information or guidance
Social Support Networks
The App has its own or provides access to social networks relevant to its area of focus
Goal Setting And Gamification
The App allows you to set health and wellbeing related goals and may support games and challenges around achieving that
Alerts And Notifications
The App provides alerts and notifications relevant to its area of focus
Automated Guidance
The App uses the data it has to provide automated advice and guidance about your health
Wellbeing Tracking
The App allows you to record relevant wellbeing information either manually or automatically using connected Apps or devices
WHAT DO WE LOOK FOR?

This review area looks at what information an App collects from you, what it does with that information and how secure is its handling of that data. For some Apps this is only a minor issue as they don’t gather much information. Other Apps can gather lots of very personal and sensitive information and for these it is important to know how they go about handling this.

Data Collection

The data collected about you is capable of identifying that it relates to you

The type of data that it collects is classified as sensitive data.

(Identifiable and Sensitive) - Because of the type of data that this App collects it is particularly important that the App takes the security and privacy of that data seriously and only enables others to see or share this information if you have expressly consented to this.

Data Use

The App does state that it won't share your data in any way with other people without your consent.

The App does allow you to share information in the App with other Apps, systems, organisations or users.

Data Security

The App does encrypt the information it collects to make it safe from other people as it is transferred from the App.

The App does encrypt the information it collects to make it safe from other people as it is retained by the the developer.

WHAT DO WE LOOK FOR?

This review area looks at what evidence there is that there is a suitably qualified professional or organisation behind the App or that it has been endorsed, accredited or underwritten by such an individual or organisation. It also assesses what evidence there is around user testing and what evidence there is that supports the effectiveness of the App in terms of claimed health benefits. The higher the Level of the App and the more sophisticated its functions, the more crucial this becomes.

Professional Assurance

It was clear from our review that a suitably qualified professional or organisation was involved in the Apps development.

It wasn't clear from our review how regularly the advice and guidance given by the App was reviewed and updated by relevant professionals.

Testing

It was clear from our review that the App had been through end user testing as part of its development.

It was clear from our review that the App had been involved in any clinical trials or similar testing to demonstrate its ‘real world’ effectiveness.

Regulation

It isn't likely that this App could be viewed as a medical device that would require such an assessment.

WHAT DO WE LOOK FOR?

This Review Area looks at how an App has been designed to support the overall user experience. This includes its availability on both primary platforms, how customisable the App is, how well it caters for end users with different capabilities and needs – such as visual or other impairments – how content is managed, how well supported the App is and what it costs. This area also looks at overall User Review scores from both platforms.

Testing

It was clear from our review that the App had been through end user testing as part of its design and development.

Customisation

The App does provide customisable features.

End User Capacity

The App does provide support for users with poor sight. The App does provide support for users with hearing difficulties.

Support

The App does't appear to provide user support or have a clear approach to dealing with user issues.

Cost

The App isn't entirely free to use.

We evaluate more apps than anyone, so that you can be aware of the good and bad.

Any score below 65% would indicate that an App has some issues that users should investigate further prior to using this App.

Scores below 45% indicate that an App has considerable issues or challenges and in its current form is potentially unhelpful or unsafe.

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