The current version of this application has not yet been reviewed.

Ada - Your Health Guide

Version: 2.49.1 | Cost: Entirely Free

Level 4 - Regulated
Country: DE
Category: Find a Doctor, Symptom Checker
Released: 02/02/2017
Updated: 04/10/2019
Version: 2.49.1
Size: 17mb
Developer: Ada Health
Reviewed On: 01/11/2019
This App achieved an ORCHA score of 71%.

It was assessed as a Level 4 App. These Apps can be focused on general health or specific conditions and contain advanced and complex features that are subject to formal regulation. Where they collect data we assess their data use policies and compliance with relevant standards. Because they are health focused we also assess their compliance in the Clinical Assurance as well as the User Experience domains.

This App does collect data and it is therefore assessed and scored based on its performance in all the sections of our review.

Data Privacy
25.5/30
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Clinical Assurance
28.4/50
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User Experience
16.7/20
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Developer description
Ada is Your Health Guide: Find out what's wrong if you or someone you care about is not feeling well. Developed by over 100 doctors & scientists, Ada knows thousands of symptoms and conditions, from a common cold to rare diseases. Every day Ada helps thousands of people to live healthier lives, and this is reflected by over a thousand 5-star ratings in the App Store. How Ada can help you: 1. Tell Ada what's troubling you 2. Answer personalized, simple questions 3. Find out what's wrong 4. Get instant information relevant to you • 100% Private – First names only and your data is always safe • Share Health Data – Share info about your health and activity with your doctor • Personalized – Unlike a Google or WebMD search, Ada gets to know you and gives health information specific to you No topic is off the table. Ask Ada about: • Skin Problems like Rashes, Acne, Bites • Urinary Complaints • Sexual Health Problems • Pregnancy-related Problems • Infectious Diseases • Pediatric Concerns, Children’s Health • Neurologic Disorders • Mental Health Issues • Problems Sleeping • Indigestion Problems • Vomiting, Diarrhea • Flu, Cold, Fever, Sore Throat • Persistent Coughs • Chronic Diseases • Cold Sores • Pink Eye, Eye Infections • Rheumatic Diseases You speak, we listen! Your feedback helps us to improve Ada. Support: hello@ada.com
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We have identified that this App provides the following key features

General Information
The App provides general information or guidance
Health Tracking
The App allows users to record relevant health information either manually or automatically using connected Apps or devices
Data Sharing
The App allows users to share information in the App with others or other Apps/Systems
Treatment Support
The App provides support in the management of specific conditions and the related treatments
Carer Support
The App provides features that help those caring for others
Service Signposting
The App provides links and suggestions for local or national services that are relevant to its focus area
Data Sharing
The App allows users to share information in the App with others or other Apps/Systems
Automated Guidance
The App uses the data it has to provide automated advice and guidance about a user's health
Automated Guidance
The App uses the data it has to provide automated advice and guidance about a user's health
WHAT DO WE LOOK FOR?

This review area looks at what information an App collects from users, what it does with that information and how secure is its handling of that data. For some Apps this is only a minor issue as they don’t gather much information. Other Apps can gather lots of very personal and sensitive information and for these it is important to know how they go about handling this.

Data Collection

The data collected about users is/ isn't capable of identifying that it relates to them.

The type of data that it collects is classified as sensitive data.

(Identifiable and Sensitive) - Because of the type of data that this App collects it is particularly important that the App takes the security and privacy of that data seriously and only enables others to see or share this information if the user has expressly consented to this.

Data Use

The App does state that it won't share user data in any way with other people without the user's consent.

The App does allow users to share information in the App with other Apps, systems, organisations or users.

Data Security

The App does encrypt the information it collects to make it safe from other people as it is transferred from the App.

The App does encrypt the information it collects to make it safe from other people as it is retained by the the developer.

WHAT DO WE LOOK FOR?

This review area looks at what evidence there is that there is a suitably qualified professional or organisation behind the App or that it has been endorsed, accredited or underwritten by such an individual or organisation. It also assesses what evidence there is around user testing and what evidence there is that supports the effectiveness of the App in terms of claimed health benefits. The higher the Level of the App and the more sophisticated its functions, the more crucial this becomes.

Professional Assurance

It was clear from our review that a suitably qualified professional or organisation was involved in the Apps development.

It was clear from our review how regularly the advice and guidance given by the App was reviewed and updated by relevant professionals.

Testing

It wasn't clear from our review that the App had been involved in any clinical trials or similar testing to demonstrate its 'real world' effectiveness.

This app is a medical device and has a CE mark.

WHAT DO WE LOOK FOR?

This Review Area looks at how an App has been designed to support the overall user experience. This includes its availability on both primary platforms, how customisable the App is, how well it caters for end users with different capabilities and needs – such as visual or other impairments – how content is managed, how well supported the App is and what it costs. This area also looks at overall User Review scores from both platforms.

Testing

It wasn'tclear from our review that the App had been through end user testing as part of its design and development.

Customisation

The App does provide customisable features.

End user capacity

The App does provide support for users with poor sight.

The App does provide support for users with hearing difficulties.

Support

The App doesn't appear to have a clear approach to dealing with user issues.

Cost

The App is entirely free to use.

We evaluate more apps than anyone, so that you can be aware of the good and bad.

Any score below 65% would indicate that an App has some issues that users should investigate further prior to using this App.

Scores below 45% indicate that an App has considerable issues or challenges and in its current form is potentially unhelpful or unsafe.

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